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Quodagis Consulting

Published on 18 Mai 2022

Nous recherchons un expert Genesys (On Premise, Pure Engage, Cloud)  pour intervenir en assistance technique sur le déploiement de centre de Contact Genesys pour les clients d'un grand compte en mode intégré ou hébergé  autour des modules Inbound, Outbound, EServices, IWS, GIR, Agent Scripting, WFM, InfoMart.

Le poste est basé à Lyon, Lille, La défense ou à Massy et Télétravail possible.

 Les missions sont variées et inclues:

* La rédaction des documents techniques (dossier d'architecture, spécifications techniques et fonctionnelles, , ...)
* L'installation et configuration de la solution Genesys (stratégie de routage, indicateurs statistiques, bandeau,...)
* La recette des différents modules de la solution et cahier de recette interne validé avant VABF Client
* Le support VABF/VSR  : analyse, traitement des anomalies et premiers incidents de production
* Le support N3 : analyse, traitement des incidents et compte-rendu technique au responsable service client
* L'ouverture et suivi des incidents au support Genesys.
* Le support aux activité d'avants vente.
* Le pilotage l'activité technique d'autres ingénieurs Genesys.

#### Profil

* Compétences recherchées obligatoires: Connaissance des modules Inbound, Outbound, EServices, IWS, GIR, Agent Scripting, WFM, InfoMart.
* Compétences recherchées Optionnelles : bases de données (Oracle, SQL Server,...), Connaissance des environnements Cloud.
Niveau de diplôme requis : BAC+5
Experience requise : 2-5 ans


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Mentions légales


  • Company name: Eodesk
  • Address and phone number of head office: Rue Nicéphore Niepce, 15000 AURILLAC - FRANCE - Tél.+33 (0)4 71 43 49 96
  • Registered corporation: RCS PARIS 483 637 039
  • Publication manager: Roland Mor

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