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Catalogue des services : les 10 commandements

Description

 

Vous êtes-vous déjà posés la question : Existe-t-il un catalogue de service dans mon organisation ? Ou plus simplement, quels sont les services offerts par mon service informatique ? et aussi, à quelles conditions ?

 

Ou vous posez vous simplement la question de savoir ce qu’est un catalogue de service ? à quoi sert-il ? qu’y trouve-t-on ? quels bénéfices en tire-t-on ?

 

Ce document a pour objectif de vous décrire en synthèse ce qu’est un catalogue de service et surtout quelle est son utilité et comment le construire.

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Mentions légales

General

  • Company name: Eodesk
  • Address and phone number of head office: Rue Nicéphore Niepce, 15000 AURILLAC - FRANCE - Tél.+33 (0)4 71 43 49 96
  • Registered corporation: RCS PARIS 483 637 039
  • Publication manager: Roland Mor

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In application of law #78-17 of 6 January 1978 concerning data protection, every internet user who has placed personal information about him/herself on this website is entitled to oppose (article 38 of the law), access (articles 39, 41 and 42) and rectify (article 40) these data. In this way, the user may demand that any data concerning him or her that are incorrect, incomplete, ambivalent, outdated or for which their use, sharing or storing is forbidden, be rectified, complemented, clarified, updated or erased. Any internet user may exercise his or her rights by writing to Eodesk at rue Nicéphore Niépce, 15000 Aurillac, France.