The service desk is your company's IT service display case.
Service quality, reactivity, communication and problem-solving efficiency are THE keys to user satisfaction. For almost 15 years, our teams have been providing support to technology users in large and small companies.
We work on the workstation's technical environment (sedentary or mobile): OS, protection, office automation, network and device connectivity.
Quodagis Managed Services, within groupe Quodagis, benefits from a strong expertise in ITSM (Service Management) and ITAM (Asset Management) technologies and can offer to its customers the best software tools on the market and ensure effective management based on reliable data management and metrics adapted to each company.
Working on an ITIL basis, Quodagis Managed Services focuses on creating process efficiency when it comes to managing incidents and when dealing with other service desk missions, i.e.:
- problem management
- change management
- on-site service calls
All within a specific service catalog framework.
Our service center in Aurillac is ISO 9001-2015-certified.