Eodesk By Metaline

Mission

Eodesk By Metaline guarantees optimal operations in IT infrastructures from its service centers in Aurillac (France), or directly on your own sites:

Users support
IT Asset Management
Infrastructure monitoring
Manage third-party operations
Providing skills for governance and IT investment choices
Helping companies outsource their IT services

Customer satisfaction underpins the whole corporate culture.

Expertise

Managing day-to-day technologies.

Eodesk By Metaline has acquired a huge body of experience, garnering knowledge in a wide variety of areas, for the benefit of large corporate clients (phone companies, software corporations, specialized distributers and manufacturers) and thousands of small companies and communities. Customer satisfaction is the cornerstone of our corporate culture.

In the field of incident management, Eodesk By Metaline offers its services in the following areas:

Workstations

Mobility

Corporate phone systems

LAN, WAN & VPN networks

Security

Office software

Corporate and application software

Connectivity and devices

Markets

Eodesk By Metaline and You

Solutions adapted to your profession.

SDE activity

A wide range of services and commitments to create customer satisfaction and loyalty

Whether you're an OEM or an operator on a local or national level, you play an essential role in converging digital technology and services.

For over five years, our service center has been working for the highly specific and competitive telecom market. We provide you with the expertise of our specialized engineers and technicians; they work mainly from our center in Aurillac but can also be sent out to your premises or those of your customers.
We offer overall technical coverage:
Mobility/radio, VoIP-ToIP, Centrex, VPN. We are experienced in serving all market segments: individuals, professionals, small, medium-sized and large corporations. We cater for the most demanding of SLAs (Service Level Agreements) and adhere to your GRT commitments.
Our billing methods (per job, flat fee or hourly rate), based on pooled or dedicated resources, allow you to attain resource flexibility and manage cost variability. Our service center offers a wide array of services, ranging from incident management and N2 problem-solving; it also includes supervising and supplying network hardware. We also provide senior consultants seniors to head up quality control missions and large accounts support managers.
Telecom

To take a load off your IT teams and manage your users like customers.

Telecoms Operations Centre.
Our telecoms operations centre is recognised as an expert by the major operators: it is essential and our technicians draw on skills that enable them to manage line incidents right through to router reconfiguration using technical expertise that is recognised by all.
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On-site services

Complementary services for an efficient, customized SI

from reception to qualification.
From welcoming users to identifying their needs, for both IT and non-IT issues, our Front Office teams will provide users with an initial experience of support so that they can be given the best possible assistance in dealing with their incident or request.

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Means

Work with us!

Modern offices and pleasant workspaces
A capacity of dozens of workstations
High-speed internet access
Latest-generation contact center equipment
The best service and asset management tools adapted to our customers's specific needs
Additional offices in the Paris area and France's far south-west and south-eastern regions, for easier on-site missions

Values

The people behind what we do

Every day, our staff prove their commitment and enthusiasm, on a "customer comes first" mindset.

Eodesk By Metaline is a responsible corporation with one service center ; Aurillac.
Working with local human resources, it puts training at the forefront of its development.
Our approach: drawing, developing and holding onto talented resources.

Join the team!

Methodology

Eodesk By Metaline has a reputation for being earnest and for constantly striving to provide efficient, high-quality services.

Using ITIL practices
Management based on quality, ISO 9001:2015 et ISO 27001:2013 certification
Solid project management
Groupe Metaline offers a wide array of expertise thanks to its ITIL consulting pole and its team of Senior Project Managers.